You can make payments in the following ways:

• Credit/Debit Card: Pay through your client portal after placing your booking.

• Check: Send a check to our warehouse before the event date or hand it to us on-site.

• Cash: Pay on-site. Please have exact change, as our team does not carry cash.

A card must be on file to place your deposit and reserve your inflatables.

This card will also cover any damages (if you opt out of the Damage Waiver) or additional fees such as extra cleaning due to banned items, delayed site access, obstructions, or locked gates. For details, refer to our Fees Schedule below.

Deposit: A deposit is required upon booking to reserve your inflatables. Online bookings without a deposit within 24 hours will be canceled and can only be reinstated based on item availability and deposit receipt.

Full Payment: We prefer full payment 48 hours before your event date. If full payment is not received by the end of equipment setup, we will charge your card on file for the remaining balance. If you haven’t paid online before the event date, only cash or check will be accepted on-site before we unload the equipment. Refer to the Fees Schedule below for returned checks.

Please note that any cash payment overages will be considered gratuity.

Event Cancellations: Pee Dee Inflatables reserves the right to cancel any event for any reason. In such cases, all payments made will be fully refunded. Please refer to your event contract for complete details.

Client Cancellations:

• Less Than 7 Days Before Delivery: If you cancel less than 7 days before the delivery date for any reason other than inclement weather, you can reschedule or receive a full refund minus the deposit if no alternative date is available.

• More Than 7 Days Before Delivery: If you cancel more than 7 days before the delivery date, you can reschedule or receive a full refund if no alternative date is available.

Incorrect Dates:

Please ensure all desired start and end dates/times are accurate within your booking. If an incorrect date is booked, you may reschedule (pending availability) or cancel more than 7 days before your event date for a full refund. If you cancel less than 7 days before the event and no suitable alternative is found, a refund minus the deposit will be provided.

Inclement Weather:

In the event of heavy rain, winds exceeding 15 mph (including gusts), or other dangerous weather conditions, we reserve the right to deny setup for any outdoor events to ensure the safety of participants, staff, and equipment.

If setup is denied by us or canceled by you due to inclement weather, you can reschedule, pending availability, or receive a full refund.

We monitor the weather in the delivery area as best as possible. Please call us before the morning of your rental date to discuss rescheduling options if you anticipate bad weather.

If our truck has left the warehouse for delivery and no inclement weather is present, you are responsible for the full rental price.

Delivery: All inflatables are delivered and set up by our team. We do not offer customer pickups at this time.

Complimentary Overnight Delivery: While complimentary overnight delivery is included, it is not guaranteed. Your rental officially begins and ends as stated in your booking. We will not leave any items overnight at non-residential venues unless discussed prior to booking.

Delivery Schedule: We use software to optimize our delivery routes and times according to all customer needs on a given event date.

Deliveries typically occur between 7 AM and 11 AM, with times being approximately within a 15-minute window. 

An authorized person must be present at the start of the scheduled delivery time to ensure proper placement and payment of any balances.

If no authorized person is present, our team will place the inflatables to the best of their judgment. Moving an inflatable after placement incurs an additional labor fee (see Fees Schedule).

Your delivery time will be established at least 3 days before your event and communicated via email.

You may request a different delivery time, though it is not guaranteed and may incur an additional fee (see Fees Schedule).

We strive to ensure your delivery and setup are completed on time for your event. It is your responsibility to confirm the correct start time was requested. 

In some cases, to meet your event start time or for other reasons, we may adjust your delivery date and time outside your event date. We will notify you at least 48 hours in advance. No additional fees will be incurred if we request to move your delivery time to an earlier day, and you may deny our request.

Access and Delays: If our team cannot access the delivery site due to the absence of an authorized person, a Delivery Delay Fee may be incurred. 

Once the unit is inflated and secured, moving it is not allowed by anyone other than Pee Dee Inflatables staff and will void any damage waivers. Please do not move our units once set up without prior discussion.

Post-Event & Pickup: At the scheduled end of your event, ensure all guests exit the inflatables and turn off all blowers and water hoses if applicable. 

If applicable, turn on the inflatables the following morning to assist in drying them for pickup. All inflatables, power cords, and hoses are to be taken down and removed by our team only.

Pickups generally occur at the same time as your delivery the following day, but they may be made later or may be made the same day to meet other booking obligations. 

Your pickup time will be established at least 3 days before your event and communicated via email. You may request a different pickup time, though it is not guaranteed.

We make every effort to guarantee your scheduled pickup time. It is your responsibility to confirm the correct event end time during your booking to avoid early pickups. 

All inflatables listings include length, width, and ground-to-overhead clearance dimensions.

Please read all product listings thoroughly to ensure your setup site is suitable for both indoor and outdoor setups. If you have any concerns about your setup site, please contact us before booking.

Outdoor Setup Requirements

• Grass Only: We set up on grass only. We do not set up on asphalt, concrete, or any other surface unless cleared prior to delivery.

• Debris-Free Area: The setup area must be free of debris such as gravel, rocks, sticks, concrete, shrubs/bushes, exposed roots, and any other hard objects or surfaces that may damage our equipment or cause injury to participants.

• Stakes: All outdoor setups must accommodate 18″ long stakes. Ensure your setup site is free of any buried cables, pipes, water lines, or other critical buried infrastructure or objects that might be punctured. We are not responsible for damages to buried objects not disclosed to us.

• Accessible Path: The path to the load-in and setup area must be accessible by truck and trailer or dolly, and level, and clear of debris. It should be free of items that may be damaged by excess weight, such as hoses, sprinkler systems, and septic tanks.

• No Stairs: We cannot navigate stairs. Any ramps or gates must be at least 48" wide.

• Electrical Requirements: One dedicated 15 or 20-amp outdoor-rated circuit is required per blower within 75 feet of each setup site. If any units require more than one blower, this will be listed on the product listing. We will provide all necessary power cables.

• Water Requirements: For wet rentals, one outdoor water spigot within 75 feet of each setup site is required. We will provide all necessary hoses.

Indoor Setup Requirements: Indoor setups must be confirmed prior to booking. We reserve the right to cancel any auto-booked indoor events not discussed with us.

• Flat and Level Area: The setup area must be flat, level, and smooth, without any objects or surfaces that may damage our equipment or cause injury to participants. Ensure at least two feet of  overhead clearance as well.

• Sandbags: Indoor installs must have adequate space for sandbags to secure the units. Sandbags may be attached to safety-lines extending several feet from the units.

• Dry Units: Indoor rentals must be operated as “dry” units only.

• Accessible Path: The path to the load-in and setup area must be accessible by truck and trailer or dolly, level, and clear of debris. It should be free of items that may be damaged by excess weight, such as hoses, sprinkler systems, and septic tanks.

• No Stairs: We cannot navigate stairs. Any ramps or gates must be at least 5 feet wide. Elevators must be rated to hold at least 1,500 lbs.

• Electrical Requirements: One dedicated 15 or 20-amp rated circuit is required per blower within 75 feet of each setup site. If any units require more than one blower, this will be listed on the product listing. We will provide all necessary power cables.

• Padding: We will provide any additional padding required to safely operate our units indoors.

All inflatables require adult supervision at all times.

We currently do not provide attendants or staff to operate the equipment with standard reservations.

You will need to provide adult supervision while all bouncers, slides, and interactive units are inflated and in use.

If you need an attendant, please contact us prior to your event. For details on staffing fees, please refer to the Fees Schedule below.

Our top priority is safety. Since our first day of operation, we have maintained an incident-free record. Conducting a thorough risk assessment is essential to ensure a fun and safe experience with our party and event rental equipment.

Deflation: If an inflatable begins to deflate or collapse, remain calm and direct everyone to exit the inflatable immediately. If someone is trapped inside a collapsed inflatable, stay calm, instruct someone to re-inflate the product, and assist the person in exiting the inflatable simultaneously.

Inclement Weather: Participants should not use inflatable products during inclement weather (rain, wind, etc.). In case of sudden or inclement weather, vacate the inflatables and unplug the power source to the blower immediately. Ensure the weather is clear and the power source is dry prior to plugging anything back in.

General Safety Rules

• Adult Supervision: Adult supervision is required at all times. Equipment should never be left unattended. A responsible adult must always attend to and supervise the inflatable and its users.
  

• Attendant Responsibilities:

  • The attendant must read and understand the safety plaque and operation information.

  • The attendant must be alert and pay attention to users at all times.

  • The attendant must stand in a position where they have a clear view of the riders.
    

• Age and Use Guidelines:

  • Medium inflatables are intended for children aged 2-12. Refer to the individual product listing.

  • Large inflatables and slides are intended for ages 7 and up.  Refer to the individual product listing.
    

• User Requirements: All inflatable units have user requirements posted at the entrances. Your setup crew will go over these with you.
  

• Proper Use:

  • Participants should always slide feet first as demonstrated on safety plaques. Absolutely NO head-first sliding.

  • Participants should not jump against, climb, or play near any sides or wall netting.

  • Participants should not play near any entrances or exits.

  • No rough play of any kind is allowed inside inflatable products.

  • Participants must not exceed the maximum weight, height, and number of users specified on the safety plaque.
    

• Prohibited Items: No sharp objects (shoes, keys, glasses, necklaces, etc.) are allowed inside the inflatable.
  

• Health and Safety:

  • No one with physical problems or under the influence of drugs or alcohol is allowed in the inflatable.

  • Participants must be properly dressed. Socks are recommended on dry slides to avoid skin burns.
    

• Please do not leave inflatables running overnight.

To ensure the longevity and cleanliness of our inflatable products, the following items are strictly prohibited inside the bounce house/inflatable unit:

• Food

• Drinks

• Gum

• Pets

• Body Paint / Other Paint

• Markers/Sharpies

• Silly String (see warning)

• Aerosol Sprays of any kind

• Glitter

• Confetti

• Fireworks

• Any other flammables

All of these items can cause damage to the bounce house/inflatable unit. You will be held responsible for any damage caused by these prohibited items.

!!! Silly String Warning !!!

Silly string will permanently damage the bounce house. If silly string is found inside the bounce house, you will be responsible for the damages as outlined in your rental agreement, up to and including the replacement cost of the inflatable unit. A little silly string causes a lot of damage! Please reference the article here for more information.

Cleaning Fee: A cleaning fee and/or damage fee will be added if Pee Dee Inflatables finds any prohibited items in the bounce house at the time of pickup from your location. Refer to the Fees Schedule for more information.

The optional Damage Waiver serves as an insurance policy, covering any damages associated with the normal use of your rental items.

This includes minor tears or punctures, damages to extension cables, water hoses, and other rental items, up to the full replacement cost of the unit.

• Cost: The damage waiver costs an additional 8% of your total rental items (excluding travel and other associated fees).

• Coverage: It covers damages due to normal use up to the full replacement cost of the items.

• Details: Specific details of the waiver are provided upon booking.

Conditions That Void the Damage Waiver

• Prohibited Items: Using prohibited items inside the inflatables (e.g., food, drinks, pets, silly string) will void the damage waiver.

• Moving Equipment: Moving our equipment after setup will also void the damage waiver.

Due to varying circumstances, additional fees may be incurred.

Late Payments – refer to Payment Policy above

• Due Before Delivery: Balance payments are due prior to delivery. If payment is not received by the end of setup, your card on file will be charged for the remaining balance.

• Daily Late Fee: If your card cannot be processed, an additional fee of $10 per day will be added to your total until your balance is paid.

Returned Checks

• Fee: A $65 fee will be applied to all returned checks and processed through your card on file.

Delivery Delays – refer to Delivery & Pickup above

• Obstructions: If our team is unable to deliver your items during your scheduled time due to obstructions such as locked gates, obstructed/unnavigable pathways, no authorized persons present, no day-of response from the person booking, or lack of pre-venue clearance (such as gated community guard access), a minimum fee of $75 will be added.

• Additional Delay Fee: An additional $50 per half hour will be added to your balance and processed through your card on file.

Setup Delays

• No Authorized Persons Present: If no authorized persons are present at the scheduled delivery time and our team must begin setup, an additional fee of $75 will be added and processed through your card on file if we are required to move your items after they have been unloaded and placed.

Pickup Delays

• Obstructions: If we are unable to retrieve our equipment at the scheduled time due to obstructions such as locked gates, obstructed paths, lack of pre-venue clearance, or locked buildings, and no solution is found within 15 minutes of pickup attempt, a minimum fee of $125 will be added.

• Additional Delay Fee: An additional $50 per half hour will be added and processed through your card on file. It is crucial that we are able to retrieve our equipment as scheduled to maintain our other rental obligations.

Banned Items Damages – refer to Safety Rules & Prohibited Items above

• Damage Fees: Any damages caused by prohibited items will result in a damage fee ranging from $100-$500, depending on the repair required. You will be notified via email of any damage fees, and your card on file will be charged.

• Silly String: Silly string will result in an immediate full-cost replacement of the unit. No exceptions. You will be notified via email and required to cover the replacement cost promptly. Please do not allow Silly String on any of our items.

Cleaning Fees

• Prohibited Items: A cleaning fee of $75 will be added for any additional cleaning required due to prohibited items found in or on our equipement. The fee will be processed using your card on file.